Frequently asked Questions
Clipper Boardinghouse Hamburg-Holzhafen

There is no general minimum stay at the Boardinghouse Hamburg-Holzhafen. On certain dates of the year, a minimum stay of two to three nights is specified. Furthermore, we offer various promotional and special rates that may be linked to a minimum stay.

It is not necessary to provide a credit card when making a reservation for standard or corporate rates. You can guarantee your reservation with a credit card. This will keep your reservation for you after 6.00 pm on the day of arrival. Please note that reservations without a credit card will be cancelled after 6.00 pm. When booking promotional or special rates, a credit card or prepayment may be required. Please refer to the booking conditions of the respective offer.

The Boardinghouse Hamburg-Holzhafen does not offer its own breakfast service.

On our homepage and when booking by telephone, we offer you the best price for your stay and will be happy to advise you in detail. If you find a better price for the same service elsewhere, please let us know.

The reservations team can be reached from Monday to Thursday between 08:00 am and 5:30 pm and on Friday between 08:00 am and 4:30 pm by calling +49 (0)800 - 2547737*.

*The call from the German fixed network is free of charge. Callers from abroad please contact our reception directly under +49 (0)40 809010

If you are booking as part of a contract rate, please use the booking code stated in the rate agreement in the booking mask on our homepage or quote it to us when booking by telephone.

Are you a business traveller planning a longer stay or several stays in Hamburg? You are welcome to contact our Sales team regarding the arrangement of a corporate rate via mail.

The prices we show include the accommodation service, a welcome bottle of water as a starter package, care products in the bathroom as well as VAT and accommodation tax. In addition, a partial cleaning after every 3rd night and a full cleaning after the 6th night are included.

We kindly ask you to settle your stay during check-in at the reception. We would like to point out that an advance payment may be required when booking promotional or special rates. Please refer to the booking conditions of the respective offer.

Your four-legged travel companion is very welcome with us! For the stay of your dog we charge a weekly cleaning fee of 25.00 EUR.

Since 2015 we are a non-smoking flat house! We are committed to this promise to our guests. In case of non-observance of the smoking ban, we therefore reserve the right to charge a special cleaning fee of 500.00 EUR.

The Boardinghouse Hamburg-Holzhafen has a limited number of parking spaces in your own underground car park. The parking spaces cost 25.00 EUR per night (monthly flat rate: 350.00 EUR). We recommend booking your parking space in advance. The clearance height is 2.00 metres.

If you have reserved a parking space in the garage, your room card is coded to open the entrance gate. The entrance is located on Carsten-Rehder-Straße.

You can choose your own parking space in the garage of the Clipper Boardinghouse Hamburg-Holzhafen. If you have not yet received your room card, please report to reception.

Your flat will be at your disposal from 3:00 pm on the day of arrival. We will be happy to store your luggage for you outside this time. If you would like to move into your room earlier, please contact us. If you would like to book a guaranteed early arrival from 12:00 pm, you are welcome to arrange this in consultation with the reception or reservation, subject to availability. We charge 40.00 EUR for this.

Your flat will be at your disposal until 11:00 am on the day of departure. We will be happy to store your luggage for you beyond this time.

If you would like to book a guaranteed late departure until 4.00 pm, you are welcome to arrange this in consultation with the reception or the reservation, subject to availability. We charge 40.00 EUR each for this.

The parking space in the garage is available until 11.00 am on the day of departure. If you would like to use the parking space beyond this time, please contact the reception team.

All relevant information and downloads can be found under the following link.

Our service hours are daily from 9:00 am to 5:00 pm. 

When you check in, we need you to fill out the registration form. On arrival you already pay for the booked services such as accommodation, parking, extra bed or baby cot for the entire stay. If you have already paid in advance by credit card, please have your credit card ready to legitimise the payment. In addition, we require your passport or identity card and, if applicable, proof of vaccination or convalescence at check-in.

If you arrive outside reception opening hours, you will receive your room card via the check-in box next to the main entrance door. At this box, please enter your first and last name without the teaching sign as a password. After receiving your card, please use the card reader on the left wall in front of the entrance door.

Yes, we offer free Wi-Fi in the entire house. You will receive the access data upon arrival.

Only a 5-minute walk away is the shopping mall "Quartier 205" a market place for gastronomy and food shopping. In approx. 300 metres (Große Elbstraße 210) you will find the Frische Paradies - a supermarket with many specialities and fresh products, which leaves no culinary wishes unfulfilled. A highlight every Sunday is the traditional Hamburg fish market. From November to March between 7:00 am and 9:30 am and from April to October between 5:00 am and 9:30 am you will find a rich, fresh offer at the market next to the fish auction hall. 

We work with the Rewe delivery service (minimum order value 50.00 EUR). We will gladly send you an order list in advance. We will check the desired delivery date and order the goods for you. We will then invoice you for the order. Of course, you can also order directly from Rewe online and have the goods delivered to your flat.

The booked price includes a partial cleaning after every third night and a full cleaning after the sixth night. You are welcome to book additional full cleaning for 15.00 EUR extra.

At the Clipper Boardinghouses, everything we do is about making everyone feel at home. This applies to our guests as well as to our team.

Our housekeeping staff are part of the Clipper family and ensure a perfect start in your temporary home.

In our guest laundry room you can wash and dry your own laundry 24/7. Washing machines and dryers are available free of charge. Alternatively, we are happy to order a cleaning service on weekdays. If you hand in your laundry at reception by 9:00 am, it will be returned to you by 6:00 pm on the same day. Express cleaning is also available on request. You will find laundry bags and lists in your wardrobe.

You will find an iron and ironing board in your closet.

We will be happy to provide you with a bathrobe and slippers free of charge in the flat upon request.

A Nespresso coffee machine is included in the basic equipment of the flats. We will provide your flat with the first Nespresso coffee capsules as a welcome gift. You are welcome to purchase additional coffee capsules at the reception for 0.70 EUR each.

We are happy to provide allergy pillows and blankets on request and subject to availability. Please inform us when making your reservation if you require allergy bedding.

We are happy to lend out our own umbrellas at reception, subject to availability.

Feel free to ask our local staff at the reception. They will be happy to help you organise your stay, book concert tickets, city and harbour tours.

The location on the Elbe, not far from the fish market, the walking distance to a variety of culinary highlights of Hamburg as well as the nearby ferry pier for lines 61 and 62 towards Landungsbrücken with the Portuguese Quarter and the Elbphilharmonie make the location an ideal starting point for your stay in the Hanseatic city.

The Clipper Boardinghouse Hamburg-Holzhafen offers a free rooftop terrace with stunning panoramic views of the River Elbe and the Hanseatic City of Hamburg. In sunny weather, sun loungers and parasols are available. Take advantage of this unique opportunity for a few moments of relaxation, recreation from everyday life or simply enjoy a magnificent sunset. Access to the roof terrace is on the 6th floor.

On arrival, you already pay for the booked services such as accommodation, parking, extra bed or baby cot for the entire stay. If you book a stay of more than 14 days, you pay for the first 14 days on arrival and then every 14 days thereafter. If you wish to use a different method of payment, please discuss this with reception in advance. Other terms and conditions apply to payments made through a cost transfer.

At the Clipper Boardinghouse Berlin-Gendarmenmarkt, you can settle your bill at reception using most common methods of payment. These include: Cash, EC cards, Maestro cards, V-Pay cards, Visacard, Mastercard and American Express. Cost transfers must be agreed and approved before your stay.

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