Guest-Information
Matching words are highlighed below.
- 1.)Our fire alarm system is directly connected to the fire brigade.
- 2.) In the case of an acoustic alarm from the sirens in your apartment, the fire brigade is automatically informed and is on site within 8 minutes.
- 3.) Leave the building immediately. The meeting point is opposite the street side of the entrance in Behrenstraße!
- 4.) Do not use our elevators under any circumstances.
- 5.) You will meet a contact person in a safety vest at the exit. Please provide your name and apartment number.
- 6.) Under no circumstances will the house be entered again. Only when the fire brigade and then the contact person in the safety vest have given their permission. Should a false alarm occur due to proven negligence, we reserve the right to charge possible costs. This also applies to the manipulation of our smoke detectors.
Emergency call (fire brigade & rescue service) Speed dial 112
Police Speed dial 110
Emergency medical service Tel.: 0-116117
Pharmacy
Apotheke Q205
Friedrichstraße 68
Tel.: +49 30 20 94 58 60
Opening hours
Monday – Friday 8:00 am to 08:00 pm
Saturday 9:00 am to 08:00 pm
Dorotheenstadt Apotheke
Friedrichstrasse 151/ Ecke Dorotheenstrasse
Tel: +49 30 2044817
Opening hours
Monday – Friday 08:00 am to 07:00 pm
Saturday 09:00 am to 02:00 pm
A list of emergency pharmacies and hospitals is available from reception or at www.berlin.de.
Monday – Friday 7:00am to 10:00pm
Weekends and public holidays 9:00am to 5:00pm
Speed dialling 70 will put you through to the reception. Outside of our opening hours please dial +49 30 235 794 21 in case of emergencies.
Our reception staff attend to queries and suggestions, and will be glad to assist further with the following matters:
- Help with booking, modifying and printing your plane and train tickets
- Printing, faxing and scanning your documents (may incur a charge)
- Providing writing materials
- Ticket service for theatres and concerts
- Booking private city tours
- Restaurant reservations
- Car and bicycle hire information
- Porterage
- Arranging babysitters and dog sitters
- Nespresso capsules, dishwasher tablets and detergent for a fee
- Oral hygiene packs, disposable razors and first-aid items
Café NENOM, Charlottenstraße 34
Opening times
Monday til friday 8:00 am to 6:00 pm
saturday 9:00 am to 6:00 pm
sunday 10:00 am to 5:00 pm
Tel: 0179 3971101
Email: cafe-nenom@gmx.de
Lindner Esskultur, Friedrichstrasse 165
Opening times
Monday til friday 08:00 am to 07:00 pm
saturday 09:00 am to 04:00 pm
Bäcker Wiedemann, Friedrichstrasse 149
Opening times
Monday til friday 06:30 am to 06:00 pm
saturday 08:00 am to 01:00 pm
Recommendations and tips on restaurants and nearby delivery services please ask our staff on the reception.
All our apartments are equipped with allergy bedding. If you prefer feather duvets or would like something from our pillow menu, please contact the front desk.
Listen to your own music on your Smartphone, tablet or other Bluetooth-enabled device via our portable Bose Bluetooth speakers. An instruction manual is available in the Manuals section.
We perform a partial cleaning after every third night, and a full clean after the sixth night. You are also welcome to book additional cleaning sessions for an towel change 5,00 €, a partial cleaning 10,00 € and a full cleaning 15,00 € through reception.
The Clipper Boardinghouse Berlin-Gendarmenmarkt has an on-site underground car park. Depending on availability, you can book a parking bay for 23,00 € a night through reception. Access is off Rosmarinstraße. There you will find our bicycle park area as well.
La Fayette
Friedrichstrasse 76-78
Opening hours
Monday – Saturday 11:00 am to 07:00 pm
Lindner Esskultur
Friedrichstrasse 165
Opening hours
Monday - Friday 08:00 am to 07:00 pm
Saturday 09:00 am to 16:00 pm
A dishwasher tablet can be found behind the sink tap. Additional tablets can be purchased from reception at a charge of 0,50 € each. See the Manuals section for instructions on how to use them.
By taxi
You need around 10 minutes (4km) when travelling by taxi or car.
By public transport
From the Friedrichstraße S-Bahn and U-Bahn station, you can take every S-Bahn the direction of Wannsee or Spandau and get off at the Berlin Hauptbahnhof station.
Taxi
You need 45 to 60 minutes (23 km) depending on traffic when travelling by taxi or car.
BER Airport Express regional railway
We recommend taking the regional railway RE7 at the Friedrichstraße U-Bahn and S-Bahn station to BER airport. Trains run every 30 minutes, and can get you to the airport in 30 minutes. Timetables can be found at www.bvg.de or www.db.de.
Flight information for BER airport can be obtained by calling +49 30 609 111 50.
Your apartment is from 3:00 p.m. available. Do you prefer this earlier, you can book our Early Arrival Service for 40,00 €. An arrival from 11:00 a.m. is possible. This service is subject to availability and in consultation with the reception.
If you leave us before 7 a.m., you can leave your keys at our post box in the lobby area opposite the reception.
U-Bahn (subway) and S-Bahn (suburban railway) stations nearby
Unter den Linden
U6, U55 3 minutes’ walk (200 m) away
Friedrichstraße
S1, S2, S25, S5, S7, S75, U6 and regional railway 8 minutes’ walk (600 m) away
Brandenburger Tor
S1, S2, S25, and U55 9 minutes’ walk (750 m) away
Stadtmitte
U2 6 minutes’ walk (850 m) away
The latest timetables are available from reception or at www.bvg.de, which also contains information on tickets and fares. When travelling, we recommend using the “BVG Fahrinfo Plus” BVG app to find the fastest public transport connections.
We are happy to bring an iron and ironing board to your apartment. To do this, please contact the front desk.
The Check-out time is 11:00 a.m.. If you prefer a late check-out, this service is with an extra charge and subject upon availability in consultation with the reception.
We will gladly take care of cleaning your laundry from Monday to Friday. You will find a price list for the laundry service in the wardrobe. Please hand your load in to reception by 9:00 a.m.; you will have it back by 6:00 p.m.. Express services are offered upon request and with extra charge.
To switch off all lights at the same time, please press the light switch next to the entrance door and hold it down for several seconds. Now all lights will dim automatically and go out together.
Each of our kitchenettes is equipped with a microwave. Further information can be found here.
You are provided with a free starter set of Nespresso capsules on arrival. Additional capsules can be purchased from reception for a charge of 0,70 € each. An instruction manual can be found here.
We will also gladly provide a conventional coffee machine free of charge, subject to availability.
We have the following pillow alternatives ready for you: neck roll, wedge pillow, neck pillow. You are welcome to ask about these at reception. Please note that we only have limited availability here.
Opening hours
Monday – Friday 7:00am to 10:00pm
Weekends and public holidays 9:00am to 5:00pm
Speed dialling 70 will put you through to the reception.
Outside of our opening hours please dial +49 30 235 794 21 in case of emergencies.
Our reception staff attend to queries and suggestions, and will be glad to assist further with the following matters:
- Help with booking, modifying and printing your plane and train tickets
- Printing, faxing and scanning your documents (may incur a charge)
- Providing writing materials
- Ticket service for theatres and concerts
- Booking private city tours
- Restaurant reservations
- Car and bicycle hire information
- Porterage
- Arranging babysitters and dog sitters
- Nespresso capsules, dishwasher tablets and detergent for a fee
- Oral hygiene packs, disposable razors and first-aid items
Since the renovation in 2014, our entire property has been non-smoking/ non- steaming. Please note that smoking or steam is not even permitted in the conservatories or on balconies. Failure to comply with this rule will result in an additional charge of minimum 120,00 € in cleaning costs.
Quartier 205 REWE
Friedrichstraße 67-70
Opening hours
Monday - saturday 8:00 am to 10:00 pm
Edeka at train station Friedrichstrasse
Opening hours
Monday - friday 6:00 am to 10:00 pm
Saturday - sunday 8:00 am to 10:00 pm
The nearest taxi rank is located to the right of the main entrance, on the corner of Behrenstraße and Friedrichstraße. You can use the hot key on the telephone to book a taxi, or have the reception staff arrange one for you.
Taxi number when travelling: +49 30 20 20 20
For outside lines, please first dial “0”, followed by the area prefix and the telephone number. The price is 0,20 € per unit. Internal calls are free of charge. Please first dial “7”. The direct number for the telephone in your apartment is +49 30 20637‑apartment number.
The reception desk can be reached by pressing the speed dial key on your telephone or by dialling "70".
You are welcome to borrow umbrellas at the reception.
Our guest laundry room has a free washing machine, dryer, clothes horse, irons and ironing boards. The room is located on level 4 next to Apartment 406 and you are welcome to use it from 8:00 a.m. to 8:00 p.m.
Reception can provide detergent for 1,00 €. We will gladly bring irons and ironing boards to your apartments; please contact the staff at reception.
Use our free basic Internet or the premium Internet for a charge of 3,00 € per day, or 10,00 € per week. On your Smartphone, tablet or laptop, first select the “Clipper_CCH” wireless network and follow the menu navigation. Your access details consist of your booking number and apartment number, both of which can be found on the arrival card given to you together with your key card.