FAQ

 

Frequently asked questions at
Clipper Boardinghouse Hamburg-Michel

There is no general minimum stay at the Boardinghouse Hamburg-Michel. On certain dates of the year, a minimum stay of two to three nights is specified. Furthermore, we offer various promotional and special rates that may be linked to a minimum stay.

To ensure that your reservation remains for you after 18.00 on the day of arrival, you can guarantee your reservation with a credit card. Please bear in mind that reservations without a credit card guarantee will be cancelled after 18:00. When booking promotional or special rates, a credit card or prepayment may be required. This can be found in the booking conditions of your offer or your confirmation.

The Boardinghouse Hamburg-Michel does not offer its own breakfast service.

The Boardinghouse Hamburg-Michel does not offer its own breakfast service. We are happy to offer you a delicious breakfast in cooperation with the neighbouring café "Coffee & Cakes" every day from 7.00 am. You can book breakfast directly with us at a price of € 10.00 per person/day and receive a voucher for the café at reception. If you would like more breakfast recommendations, the team at our reception will be happy to provide you with great tips.

On our homepage and when booking by telephone, we offer you the best price for your stay and will be happy to advise you in detail. If you find a better price for the same service elsewhere, please let us know.

The reservations team can be reached from Monday to Thursday between 08:00 and 17:30 and on Friday between 08:00 and 16:30 by calling +49 800 - 2547737*.

*The call from the German fixed network is free of charge. Callers from abroad please contact our reception directly at +49 30 - 206370.


*The call from the German fixed network is free of charge. Callers from abroad please contact our reception directly on +49 30 - 206370.

If you are booking as part of a contract rate, please use the booking code stated in the rate agreement in the booking mask on our homepage or quote it to us when booking by telephone.


Are you a business traveller planning a longer stay or several stays in Hamburg? You are welcome to contact our Sales Manager Ms Franziska Feld regarding the arrangement of a corporate rate by e-mail (f.feld@clipper-boardinghouses.de).

You and your family are very welcome here. Depending on the category, our flats offer space for up to 4 people and are therefore ideal for a family holiday in Hamburg. For example, there is room for two extra beds in the spacious maisonette flats with garden terrace. The cost of an extra bed is 40.00 euros per night - for children up to 16 years: 20.00 euros per night. For our very young guests, we are happy to prepare a baby cot for 10.00 euros per night.

If required, we provide a baby buggy free of charge during your stay. We also work with a local childcare service that provides experienced babysitters.

The prices we show include the accommodation service, a welcome bottle of water as a starter package, care products in the bathroom as well as VAT and accommodation tax. In addition, a partial cleaning after every 3rd night and a full cleaning after the 6th night are included.

We kindly ask you to settle your stay during check-in at the reception. We would like to point out that an advance payment may be required when booking promotional or special rates. Please refer to the booking conditions of the respective offer.

Your four-legged travel companion is very welcome with us! For the stay of your dog we charge a weekly cleaning fee of 25,00 Euro.

Since 2015 we are a non-smoking flat house! We are committed to this promise to our guests. In case of non-observance of the smoking ban, we therefore reserve the right to charge a special cleaning fee of 500.00 euros.

Upon request and availability, you are welcome to park in our in-house underground garage with direct lift access to the floors. The parking spaces in the garage cost 25.00 euros per night. The clearance height is 2.00 metres. We recommend booking your parking space in advance. For longer stays, please ask about our monthly flat rates.

Your flat will be at your disposal from 15.00 on the day of arrival. We will be happy to store your luggage for you outside this time. If you would like to move into your room earlier, please contact us. If you would like to book a guaranteed early arrival from 12.00 noon, you are welcome to arrange this in consultation with the reception or reservation, subject to availability. We charge 40.00 euros for this.

Your flat will be at your disposal from 11.00 a.m. on the day of departure. We will be happy to store your luggage for you beyond this time.

If you would like to book a guaranteed late departure until 16.00, you are welcome to arrange this in consultation with the reception or the reservation, subject to availability. We charge 40.00 euros each for this.

We will be happy to provide you with a bathrobe and slippers free of charge in the flat upon request.

The parking space in the garage is available until 11.00 a.m. on the day of departure. If you would like to use the parking space beyond this time, please contact the reception team.

The reception team is at your disposal from Monday to Sunday and on public holidays from 09:00 to 17:30.

For check-in, we need you to fill out the registration form. If you have already received this by e-mail before your stay, you can send it to us in advance by e-mail or hand it in at reception on your arrival. You already pay in advance on arrival for the firmly booked services such as accommodation, parking, extra bed or baby cot for the entire stay. If you have already paid in advance by credit card, please have your credit card ready to legitimise the payment.

If you are a citizen of a country or have your registered place of residence outside Germany, we require your passport or identity card for check-in.

If you arrive outside opening hours, you can use our self-check-in terminals in the lobby. With the QR code (which we will send you by e-mail in advance), you can open the main entrance door and the entrance gate to the garage. You can also contact our security service via the touch screen next to the main entrance. They will open the main entrance door for you by buzzer.

Yes, we offer free Wi-Fi in the entire house. You will receive the access data upon arrival. If you need a more powerful WiFi connection, you can select this at a daily rate of 3.00 euros or a weekly rate of 10.00 euros.

At the rear of the Boardinghouse Hamburg-Michel , in the street "Brauerknechtgraben" there is a REWE City Market. The nearest EDEKA Frischemarkt is 350 metres away on foot in the street "Hafentor 7" directly at the stop "Landungsbrücken".

We work with the Rewe delivery service (minimum order value 50.00 euros). We will be happy to send you an order list in advance. We will check the desired delivery date and order the goods for you. We will then invoice you for the order. Of course, you can also order directly from Rewe online and have the goods delivered to your flat.

The booked price includes a partial cleaning after every third night and a full cleaning after the sixth night. You are welcome to book additional full cleaning for 15,00 Euro extra.

We are happy to order a cleaning service for your laundry from Monday to Friday. If you hand in your laundry at reception by 9 a.m., it will be returned to you by 6 p.m. on the same day. Express cleaning is also available on request.

You will find laundry bags and lists in your locker. In addition, washing machines, dryers and clothes drying racks are available free of charge daily from 08.00 to 20.00 in our guest laundry room on the 1st floor.

We are happy to provide you with an iron and ironing board free of charge. Please contact the reception team or our housekeeper.

A Nespresso coffee machine is included in the basic equipment of the flats. We will provide your flat with the first Nespresso coffee capsules as a welcome gift. You are welcome to purchase additional coffee capsules at the reception for € 0.70 each.

We are happy to provide allergy pillows and blankets on request and subject to availability. Please inform us when making your reservation if you require allergy bedding.

We are happy to lend out our own umbrellas at reception, subject to availability.

The central location at the Portuguese Quarter, the direct neighbourhood to the famous Hamburg landmark St. Michaelis, the walking distance to the Landungsbrücken as well as the proximity to the new Elbphilharmonie make the location of the Clipper Boardinghouse Hamburg-Michel an ideal starting point for every stay in the Hanseatic city. Whether you are staying for business or pleasure, in our house you will start a perfect day with short distances every morning.

On arrival, you already pay for the booked services such as accommodation, parking, extra bed or baby cot for the entire stay. If you book a stay of more than 14 days, you pay for the first 14 days on arrival and then every 14 days thereafter. If you wish to use a different method of payment, please clarify this in advance with reception. Other terms and conditions apply to payments made through a cost transfer.

At the Clipper Boardinghouse Berlin-Gendarmenmarkt, you can settle your bill at reception using most common methods of payment. These include: Cash, EC cards, Maestro cards, V-Pay cards, Visacard, Mastercard and American Express. Cost transfers must be agreed and approved before your stay.

All relevant information and downloads can be found under the following link.

www.hamburg-tourism.de/service/kultur-und-tourismustaxe/

No, we do not have our own wellness area at the Boardinghouse Hamburg-Michel . In cooperation with the neighbouring MERIDIAN SPA, you will receive a 20% discount on all day passes as a guest of our hotel. Please identify yourself as a guest at the reception desk with your room card. The MERIDIAN SPA team will confirm your stay by telephone.

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